Returns & Refunds
At Amourian, we want you to love your Portable HeatKeeper Tray! If for any reason you’re not completely satisfied, we’ve got you covered with our hassle-free refund policy.
Returns
- Eligibility: You may return your Portable HeatKeeper Tray within 30 days of receipt if it’s unused and in its original packaging.
- Return Process: To initiate a return, please contact our customer service at support@amourian.com. We’ll guide you through the process and provide you with a prepaid return shipping label.
Refunds
- Processing Time: Once we receive your returned item, we’ll process your refund within 5-7 business days. You’ll receive a confirmation email once it’s completed.
- Original Payment Method: Refunds will be issued to the original payment method. Please allow additional time for your bank to process the transaction.
Exchanges
- Defective Items: If you receive a defective or damaged HeatKeeper Tray, we’ll gladly exchange it for a new one. Please reach out to our support team within 7 days of receiving your product.
Contact Us
Questions? We’re here to help! Reach out to our customer support team at support@amourian.com.
Thank you for choosing Amourian! We’re committed to ensuring your experience is as warm and delightful as our products.
At Amourian, we want you to love your Portable HeatKeeper Tray! If for any reason you’re not completely satisfied, we’ve got you covered with our hassle-free refund policy.
Returns
- Eligibility: You may return your Portable HeatKeeper Tray within 30 days of receipt if it’s unused and in its original packaging.
- Return Process: To initiate a return, please contact our customer service at support@amourian.com. We’ll guide you through the process and provide you with a prepaid return shipping label.
Refunds
- Processing Time: Once we receive your returned item, we’ll process your refund within 5-7 business days. You’ll receive a confirmation email once it’s completed.
- Original Payment Method: Refunds will be issued to the original payment method. Please allow additional time for your bank to process the transaction.
Exchanges
- Defective Items: If you receive a defective or damaged HeatKeeper Tray, we’ll gladly exchange it for a new one. Please reach out to our support team within 7 days of receiving your product.
Contact Us
Questions? We’re here to help! Reach out to our customer support team at support@amourian.com.
Thank you for choosing Amourian! We’re committed to ensuring your experience is as warm and delightful as our products.
